Queen Nadege Cosmetics

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Terms and Conditions

Terms and Conditions for Queen Nadege Cosmetics

Welcome to Queen Nadege Cosmetics! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms. Please read them carefully. If you do not agree to these Terms, you should not use our website or purchase products from us.

1. Acceptance of Terms

By accessing, browsing, or using the Queen Nadege Cosmetics website (“Site”), or by purchasing products from us, you agree to be bound by these Terms and all applicable laws and regulations. You also confirm that you have the legal capacity to enter into a contract and that you are at least 18 years of age. If you are under 18, you may only use the Site with the supervision and consent of a parent or guardian.

2. Changes to Terms and Conditions

Queen Nadege Cosmetics reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated "Last Updated" date. By continuing to use the Site after any changes are posted, you accept and agree to the revised Terms.

3. Account Registration

In order to make purchases or access certain features on our Site, you may be required to create an account. When registering, you agree to provide accurate and complete information, and to keep this information up to date. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

If you suspect any unauthorized use of your account, you should immediately notify us. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Product Information and Availability

We make every effort to display accurate product information on our Site, including descriptions, prices, and images. However, we cannot guarantee that all information is error-free. Prices and availability are subject to change without notice.

In the event of an error regarding product pricing or availability, we reserve the right to cancel or refuse any order. If an order is canceled or refused, we will promptly issue a full refund for any payments already made.

5. Order Processing and Payment

By placing an order on our Site, you are offering to purchase the products in accordance with these Terms. All orders are subject to acceptance and availability. We reserve the right to reject or cancel any order at any time.

You agree to provide accurate payment information when placing an order, and you authorize us to charge the payment method provided. We accept various payment methods, including credit cards, debit cards, and other payment systems as indicated during checkout.

6. Shipping and Delivery

We aim to process and ship orders as quickly as possible. Shipping times and costs will be provided at checkout, and they may vary depending on the delivery address and shipping method chosen.

While we strive to meet estimated delivery times, we are not responsible for delays caused by third-party shipping carriers or factors beyond our control, such as weather, customs, or other unforeseen events.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with a product, we accept returns and offer refunds subject to the following conditions:

Returns must be requested within 15 days of receiving the product.
The product must be unused, unopened, and in its original packaging.
You are responsible for return shipping costs unless the product is defective or we made an error in fulfilling your order.

Please contact our customer service team to initiate a return or request a refund.

8. Product Use and Safety

Our products are designed for external use only. You should carefully follow the instructions on each product’s label. If you experience any irritation, allergic reactions, or other health issues while using our products, discontinue use immediately and consult a healthcare professional.

Queen Nadege Cosmetics is not responsible for any misuse of our products or for any adverse reactions resulting from using the products in ways not recommended by us.

9. Intellectual Property

All content on the Queen Nadege Cosmetics website, including logos, images, graphics, text, and product names, are the property of Queen Nadege Cosmetics or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any of the Site’s content without prior written permission.

10. Limitation of Liability

Queen Nadege Cosmetics makes no representations or warranties regarding the accuracy, completeness, or reliability of the information on the Site. We do not guarantee that the Site will be error-free or uninterrupted.

To the fullest extent permitted by law, we disclaim all liability for any indirect, incidental, special, or consequential damages arising from your use of the Site, including any loss of profits, business, or data, even if we were advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Queen Nadege Cosmetics, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Site, your violation of these Terms, or your violation of any third-party rights.

12. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which can be accessed [here]. Please review our Privacy Policy for more information on how we collect, use, and protect your personal data.

13. Third-Party Links

The Site may contain links to third-party websites or resources that are not operated by us. Queen Nadege Cosmetics has no control over and is not responsible for the content, privacy practices, or security of these third-party sites.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

15. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Queen Nadege Cosmetics
Email: Info@queennadegecosmetics.com
Phone: 855-614-9766

Return and Refund Policy

Refund Policy for Queen Nadege Cosmetics

At Queen Nadege Cosmetics, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer a straightforward return and refund process based on the following terms.

1. Terms of Return

Timeframe for Returns: You may return your purchase within 7 days from the date of delivery. After this period, we are unable to accept returns or offer refunds.
Condition of Return: To be eligible for a return, the product must be in unused and unopened condition. It must be returned in its original packaging, with all labels and seals intact. Products that have been used or opened cannot be returned unless they are defective or damaged.

2. Reasons for Return

You may return products for the following reasons:

Damaged or Defective Products: If your product arrives damaged or defective, we will offer a full refund or replacement.
Incorrect Product: If you receive an incorrect product (i.e., wrong item or incorrect size), you can return it for a refund or an exchange.

Please note that we do not accept returns for products purchased from third-party retailers or unauthorized sellers.

3. Process for Return

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to our customer service team at Info@queennadegecosmetics.com within 7 days of receiving the product. Be sure to include the following information:
- Your order number
- The reason for the return (e.g., damaged, wrong product)
- Photos of the damaged or incorrect product (if applicable)

Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and instructions for returning the product. Please note that returns without an RA number will not be processed.
Return Shipping: You are responsible for the cost of return shipping unless the product was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Process of Refund

Refund Method: Once your return is received and inspected, we will process your refund to the original payment method used during purchase.
Refund Timeframe: Refunds are typically processed within 7-10 business days after receiving your returned product. Please note that depending on your payment provider, it may take a few additional days for the refund to appear in your account.
Partial Refunds: In certain cases, we may offer a partial refund if the product is returned opened or in a condition that is not resalable. Any original shipping costs will not be refunded.

5. Contact Details

For questions, concerns, or to initiate a return, please contact our customer service team at: